Terms of Service & Trade Agreement

Fortress HVAC Supply provides wholesale equipment, components, and supplies primarily to licensed HVAC/R contractors, technicians, property managers, and commercial entities. By placing an order, you represent that:

• You or your designated installer possess the necessary state trade licensing and certifications required to install specialized HVAC equipment.
• All account registration information provided is accurate, current, and complete.
• You are solely responsible for maintaining the confidentiality of your trade account login and authorized buyer credentials.

All orders submitted through our website, phone, or will-call desk are subject to acceptance by Fortress HVAC Supply. We reserve the right to verify credentials and inventory availability before confirming fulfillment.

• Quotation Validity: Written project quotations provided by Fortress representatives remain valid for thirty (30) calendar days unless otherwise specified in writing.
• Order Modifications: Requests to modify or cancel an order must be communicated prior to item dispatch or warehouse loading.

Prices displayed are in U.S. Dollars (USD) and exclude applicable state and local sales taxes, shipping fees, and special pallet handling unless explicitly noted.

• Tax Exemption: Resellers and contractors holding valid Texas Sales Tax Resale Certificates must submit Form 01-339 prior to billing to qualify for tax-exempt status.

Fortress HVAC Supply verifies EPA Universal, Type II, or Type III certification cards prior to releasing refrigerant cylinders. Buyers agree to handle, recover, and dispose of all refrigerants in compliance with federal, state, and local environmental standards.

Fortress HVAC Supply ships via major parcel carriers and established national LTL freight lines. Title and risk of loss pass to the buyer upon delivery of the goods to the carrier (F.O.B. Shipping Point).

• Delivery Inspection: Contractors must inspect all LTL freight shipments for transit damage before signing the delivery receipt (Bill of Lading).
• Damage Claims: Any external damage or carton shortages must be noted on the delivery receipt and reported to Fortress within forty-eight (48) hours.

All returns require an official RMA number issued by Fortress HVAC Supply. Unopened, unmodified standard items returned within thirty (30) days in original factory packaging are eligible for credit or exchange in accordance with our Returns & Refund Policy.

• Electrical circuit boards and custom fabricated materials are non-returnable once opened or installed.
• Restocking fees (0% to 15%) are assessed according to the item condition and return window.

Fortress HVAC Supply is an authorized distributor of OEM and aftermarket HVAC/R parts. All equipment and parts carry the direct express warranty of their respective manufacturers.

• Warranty Pass-Through: Fortress assists contractors in filing warranty claims, serial number verifications, and factory unit exchanges.
• Limitation of Liability: Fortress shall not be liable for incidental, consequential, punitive, or labor damages arising from equipment failure, installation error, or project delays. Our maximum liability is limited to the purchase price of the product.

These Terms and any commercial agreements entered into with Fortress HVAC Supply shall be governed by and construed in accordance with the laws of the State of Texas, without giving effect to any principles of conflicts of law. Any legal proceedings shall be instituted exclusively in the state or federal courts located in Fort Bend County, Texas.